Responding in a timely manner to service issues and requests

Support end-users via remote desktop software, telephone or instant messaging tools to identify and solve technical problems.

Liaise with Vendor/Supplier for the related software/hardware issues

Explore opportunities to improve existing infrastructure and processes

Research new technology and capabilities for business adoption

Document IT inventory, system configurations, updates made to a system and any new procedures or policies created for work

To perform any other duties as assigned from time to time in order to facilitate project and task completion.

Diploma / Degree in Computer Science / Information Technology or equivalent

Any IT certifications will be an advantage.

Strong analytical and problem-solving/troubleshooting skills

Able to communicate and work as a team with all relevant parties to provide suggestions and solutions.

Resourceful, innovative and always seek opportunities to enhance IT processes

Self-motivated, result-driven and able to work under pressure in a timely manner.

Fresh graduates can be considered